Customer Service Assistant
Answering customer service calls and emails for all our Dating brands as well as reviewing and processing customer’s online orders. Each team member plays an important part of our 24 hour cover and a full commitment will be needed to ensure our high standards do not slip.
Duties and Responsibilities:
- Answering all incoming support and billing calls and dealing with all queries in a professional and helpful manner
- Monitoring all new orders that come in via our dating websites and verifying them based on fraud guidelines
- Replying to incoming emails related to support, billing and cancellation issues
- Having overall awareness of the performance of the websites, locating and reporting problems in an efficient manner
- Making every effort to save cancellation requests on the phone as well as offering customers additional products to enhance their onsite experience
Knowledge, Skills, and Abilities:
- Ability to establish priorities, work independently and proceed with objectives without supervision
- Ability to handle and resolve problems within guidelines given
- Excellent telephone manner is essential and comfort in talking to international customers
- Skill to use a personal computer and various software packages, training will be given on in-house systems
- Skill to type a minimum of 50 words per minute
Credentials and Experience:
- Comprehensive IT Experience
- Good organisational and interpersonal skills
- Excellent customer service skills
- A sales background will be an asset
Hours:
- Various Shifts to achieve 24 hour cover, 7 days a week:
- 8am to 4pm
- 4pm to Midnight
- Midnight to 8am
Salaries range from £14k to £18k pa based on shift worked. For more information please email jobs@jdidating.com
and be sure to attach your CV. We promise that all applications will be carefully considered and treated with the
strictest confidence.
